Dali: From WhatsApp Chaos to an Automated Online Store & a Fully Digital Transformation

Amid the challenges of the COVID-19 era, Dali faced significant hurdles in managing her orders. Starting as a physical kitchen during the pandemic, Dali found herself overwhelmed by the increase in demand and the lack of a clear system to handle it. She turned to the traditional method of using WhatsApp to receive orders.

While this approach might work for small businesses, it was far from effective for Dali, who is committed to delivering exceptional quality and top-tier customer service through her food ordering system.

The Challenge: WhatsApp Just Wasn’t Enough

When Dali began selling her products, she fully relied on WhatsApp to receive and manage her orders. However, this caused numerous issues, such as miscommunication about orders and the lack of a clear record of what customers requested.

Dali explained:

“I needed a professional and efficient way to manage my orders. Using WhatsApp alone caused many mistakes and wasted a lot of time.”

The Solution: Moving to an Online Store with ordable/

When Dali decided to shift to an online ordering website, her goal was to make her daily operations simpler and more automated.

By using ordable/, she was able to achieve that in several ways:

Seamless Automation for Orders and Deliveries

“Before ordable/, while our invoices were computerized, the process was still lengthy and time-consuming. Now, everything is automated.”

Orders are now received automatically, without the need to write invoices or manually confirm requests. This transition to an online ordering system reduced errors and improved efficiency.

Seamless Automation for Orders and Deliveries

“Before ordable/, while our invoices were computerized, the process was still lengthy and time-consuming. Now, everything is automated.”

Orders are now received automatically, without the need to write invoices or manually confirm requests. This transition to an online ordering system reduced errors and improved efficiency.

Detailed Reporting Tools

“I use reports for top-selling products, average basket size, and monthly sales performance.”

With the detailed reports offered by ordable/‘s food ordering website, Dali has been able to refine her strategies based on accurate and actionable data.

Smart Promotions

“I use the smart promotion tool all the time.”

Smart promotions, like “Buy 2 and get a discount,” have helped Dali attract more customers and increase her average sales.

The Result: Special, Special, Special.

“Not big, but special” – this is how Dali describes her journey.

Starting with a basic sales operation and managing everything manually through WhatsApp, Dali now runs a cloud kitchen with a full team. Orders are now automated, mistakes have decreased, and quality has reached new heights.

A key element of Dali’s success has been the support and collaboration with ordable/’s team in setting up her food ordering system, providing assistance, and solving any problems that arise.

“They’re always available and quick to respond, even during holidays and weekends. During Ramadan’s busy times, the team was always there to resolve any issues quickly.”

Dali confidently states: “The service is excellent, and I don’t see myself using any other platform.”

She adds: “If you’re thinking about it, go ahead and start with ordable/ without hesitation.”

Get Started Now and Transform Your Business

If you find yourself in a similar position to Dali and are looking for automated solutions and innovative tools for your business to streamline operations and delight your customers, ordable/ has the perfect solution for you.

Click here to learn more about ordable/’s online ordering system and tools designed to scale businesses of all sizes seamlessly. 

If Dali’s story inspired you…

Support her by following her on Instagram here or by ordering directly from her food ordering website here.