How BBT Beat the Heat: A Seamless Drive-In Experience with ordable/’s QR Menu Solution

The Story

Kuwait’s scorching temperatures make it one of the hottest places on Earth. During this extreme heat, BBT needed an innovative solution to keep their staff cool while efficiently serving drive-in customers picking up orders from their branch:

Customers would park outside the branch to place an order.
Service waiters equipped with cooling gear would wait for orders outside.
Orders would be punched into a tablet and sent to the kitchen.
Runners would deliver orders from the branch to customers outside.

The Challenge

BBT approached ordable/ seeking a solution that would:

Allow customers to order and pay with ease.
Keep staff indoors and cool until an order is ready to be delivered.
Identify the parking spot of an order to help runners deliver them efficiently.

The Solution

BBT implemented ordable/’s Parking QR Menu, allowing customers to scan and view their menu online and place orders. This system offers a simple, fast, and efficient way to handle orders:

QR Code Ordering: Customers parked at designated BBT spots scan a QR code to access the online menu, add items to their cart, and place orders directly from their phones. This minimizes physical contact and speeds up the ordering process.
Integrated Payments: Payments are processed seamlessly using a variety of payment gateways, accepting all forms of credit and debit cards. Customers can also choose to pay using Cash or KNET POS Machines upon delivery. This flexibility enhances customer convenience and satisfaction.
Order Tracking and Management: Orders automatically appear on BBT’s ordable/ dashboard, enabling staff to print orders and prepare them in the kitchen. This streamlines the workflow and reduces the likelihood of order errors.
Enhanced Efficiency: The system includes features like automated menu updates, improved workflow with menu automation, and a powerful dashboard for managing orders and reducing floor management costs. This ensures that staff can focus on preparation and delivery rather than administrative tasks.

Results

“Very easy to order through the online menu! It’s great that BBT is considerate towards their employees during peak temperatures. 10/10” – BBT Customer

Hundreds of daily orders using the new ordering system.
Time spent outside reduced from 5 hours to 45 minutes.
Orders are more accurate with parking identification.

Most importantly, BBT is now a happy merchant of ordable/

“Thank you guys for making this happen. Love working with you guys!” – BBT Management

Since then, ordable/ has helped other brands keep their beloved staff cool including local favorites like Dhahia Juice among others.

Boost Your Business Efficiency with ordable/

Join BBT and other successful businesses in revolutionizing the way you handle customer orders. With ordable/, you can ensure seamless order management, increased accuracy, and enhanced customer satisfaction, all while keeping your staff comfortable and cool.

Read more about ordable/’s QR Parking solution here.

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